Shipping & Returns
SHIPPING TERMS & CONDITIONS
Canada Post Registered Mail
Gift cards purchased online or by phone are shipped via Canada Post Registered Mail (signature required) to addresses within Canada. The current delivery standard for Canada Post Registered Lettermail is 3-7 business days.
If these fees are prohibitive, please visit us in-person to purchase gift cards.
RETURN POLICY
Our return policy lasts 30 days from the date of purchase.
If 30 days have passed since your purchase, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept returns for gift cards, memberships, sale items, intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
You are responsible for paying any return shipping costs if applicable. Return shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are returning an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Gift Cards & Memberships
All gift card(s) and membership(s) purchases are non-refundable.
Sale Items
All sales items are FINAL SALE. Only regular priced items are eligible for refund.
Exchanges
We only replace items if they are defective or damaged.
If you need to exchange your item for the same product, send us an email at shop@childrensmuseum.com.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, typically within 7-10 business days.
There are no refunds on the following products and/or services:
- Shipping and/or delivery fees
- Gift Cards
- Annual Memberships
- Sale Items
There are certain situations where only partial refunds may be granted (if applicable):
- Book with obvious signs of use
- CD, DVD, software, video game, or vinyl record that has been opened.
- Any item not in its original condition, is damaged, or is missing parts for reasons not due to our error.
Gift Items
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and notify them about your return.
Late or Missing Refunds
Refunds may take 7-10 business days to be processed.
If it is over 10 business days since your Refund Approval Notice was received and you haven’t received a refund yet, please contact your bank or credit card company, as it may take some time before your refund is officially posted.
If you’ve done all of the above and you still have not received your refund, please contact us at shop@childrensmuseum.com.